PingOne Platform APIs

PingOne MFA SDK error codes

Pairing object error codes

The pairing object always returns both a push authenticator status and an OTP status. If the status is FAILED, a Push authenticator error code and message or an OTP error code and message is returned with the status.

Push authenticator error codes

Error code Description

Any error string returned from APNS, for example Unregistered

Refer to more error codes and descriptions in Handling notification responses from APNs in the Apple developer portal.

Any error string returned from FCM, for example Unregistered

Refer to more error codes and descriptions in Error codes for FCM failure conditions in the Firebase portal.

MissingPushCredentials

There are no push credentials on the PingOne server.

MissingDeviceToken

There is no device token on the PingOne server.

PushDisabled

The push was disabled via the native SDK API.

OTP error codes

Error code Description

OneTimePasscodeRetriesExceeded

On device pairing, the OTP can be verified within 3 attempts.
On checkOTP, the OTP can be verified within 3 attempts in every 15 minutes.

InvalidOneTimePasscode

The user entered an invalid OTP.

OneTimePasscodeExpired

On device pairing, the OTP can be verified within 15 minutes.
On checkOTP, there are no limitations except for OneTimePasscodeRetriesExceeded.

UnSynchronizedClock

The native clock not synchronized with the generated secret.