PingID API Error Codes
Successful Error Responses
| HTTP Status | errorId Value | Description |
|---|---|---|
200 |
200 |
None (indicates OK status) |
200 |
30001 |
Please enter the OTP from the SMS. |
200 |
30002 |
Please enter the OTP from the call. |
200 |
30003 |
Device push notification is disabled. |
200 |
30004 |
Please generate a YubiKey OTP. |
200 |
30005 |
Please enter the OTP from the email. |
200 |
30006 |
Please use PingID mobile application to generate a one-time passcode. |
200 |
30007 |
Continue the authentication flow using the online flow. |
200 |
30008 |
Multiple devices selection flow. |
200 |
30009 |
Please enter the OTP from the PingID app. |
200 |
30010 |
Asynchronous authentication: waiting for client response. |
200 |
30011 |
Please use the FIDO security key for authentication. |
200 |
30012 |
Please enter the OTP from the token. |
200 |
30013 |
Please use FIDO biometrics for authentication. |
200 |
30014 |
Policy enforced for passwordless authentication. |
200 |
30015 |
Please enter the OTP from the authenticator application. |
200 |
30016 |
To resync this token, wait for the next passcode on your device and enter it. |
200 |
30018 |
Use FIDO2 for authentication. |
Client Error Codes
| HTTP Status | errorId Value | Description |
|---|---|---|
400 |
400 |
Invalid input. |
400 |
10551 |
Failed transaction. Please retry. |
400 |
10552 |
Failed to delete the service provider from the user. |
400 |
10553 |
User deletion failed. Please contact your PingID support. |
400 |
10554 |
Cannot add service provider. |
400 |
10555 |
Cannot add service provider. |
400 |
10556 |
User already exists. Username should be unique within the organization. |
400 |
10557 |
Cannot update service provider. |
400 |
10558 |
Cannot update user. |
400 |
10559 |
User suspension failed. Please contact your PingID support. |
400 |
10561 |
User suspension failed. The user is not active and cannot be suspended. |
400 |
10562 |
Activation failed. Active user can not be activated again. |
400 |
10563 |
Username already exists for the user in the service. Define a different username for a different service account. |
400 |
10564 |
User does not exist. |
400 |
10565 |
User activation failed. Please contact your PingID support. |
400 |
10568 |
The username may be incorrect. |
400 |
10569 |
Invalid organization name. |
400 |
10570 |
The user status does not allow changing the device. |
400 |
10571 |
There was a problem accessing the database. |
400 |
10572 |
The service provider does not exist. |
400 |
10575 |
Value already exists. |
400 |
10576 |
The user must be active for this operation. |
400 |
10580 |
Exceeded the number of allowed users for this organization. |
400 |
10589 |
Attribute does not exist. |
400 |
10608 |
The device on the session does not exist anymore. |
400 |
10610 |
An updated version of this policy was found. Read the policy again and then make your changes. |
400 |
20513 |
Incorrect password. Please try again. |
400 |
20514 |
Exceeded allowed number of passcode retries. |
400 |
20515 |
Invalid login. Please contact your IT admin for further assistance. |
400 |
20516 |
Login rejected by the user. |
400 |
20517 |
Session not valid. |
400 |
20519 |
The service provider does not exist. |
400 |
20520 |
The username may be incorrect. |
400 |
20521 |
Your mobile device is unreachable for login authentication. Please use the PingID mobile application to generate a one-time passcode. |
400 |
20522 |
Login timed out. |
400 |
20523 |
Another mobile authentication session is currently active. |
400 |
20524 |
The user is locked. |
400 |
20525 |
The user is not logged in. |
400 |
20526 |
Your PingID account is temporarily locked. You have reached the maximum allowed number of attempts to enter your PingID password or one-time passcode. |
400 |
20527 |
The user’s device is invalid. |
400 |
20529 |
Invalid organization name. |
400 |
20531 |
This service is not supported. |
400 |
20532 |
Incorrect passcode. Please generate a new one-time passcode. |
400 |
20534 |
Invalid login. Please contact your IT admin for further assistance. |
400 |
20535 |
The user’s mobile application is not installed. Please contact your IT admin for further assistance. |
400 |
20536 |
Invalid login. Please contact your IT admin for further assistance. |
400 |
20537 |
PingID account is suspended. Please contact your administrator for further assistance. |
400 |
20538 |
The request has timed out. Please use the PingID mobile application to generate a one-time passcode. |
400 |
20539 |
Passwords do not match. Please try again. |
400 |
20541 |
The user is not defined. Please contact your administrator for further assistance. |
400 |
20542 |
Unsupported request. |
400 |
20543 |
Login in process. |
400 |
20544 |
Multiple users per device is not supported. |
400 |
20545 |
This session was already used. |
400 |
20548 |
Too many OTP retries. |
400 |
20549 |
User already exists. |
400 |
20550 |
The organization exceeded the users quota. |
400 |
20551 |
Failed to send SMS. |
400 |
20552 |
SMS/Voice is not enabled for this organization. |
400 |
20555 |
YubiKey is not enabled for this organization. |
400 |
20557 |
Email authentication is not enabled for this organization. |
400 |
20558 |
Failed to send OTP. |
400 |
20559 |
Invalid phone number. |
400 |
20560 |
A company policy is preventing you from authenticating with PingID at this time. Please contact your administrator. |
400 |
20561 |
The authentication request was cancelled. |
400 |
20562 |
The user exceeded the number of allowed devices. |
400 |
20563 |
The user exceeded the daily limit of claimed SMS OTPs. |
400 |
20564 |
The user exceeded the daily limit of unclaimed SMS OTPs. |
400 |
20565 |
OTP is blocked. |
400 |
20570 |
Browser does not support WebAuthn. |
400 |
20571 |
Device is already in use. |
400 |
20572 |
OATH token is not enabled for this organization. |
400 |
20573 |
Authentication with WebAuthn is disabled. |
400 |
20574 |
Invalid OATH token. |
400 |
20575 |
User attempted Webauthn passwordless authentication with the wrong device type. |
400 |
20579 |
Couldn’t resync token '<serial number of the token>'. |
400 |
20585 |
Wrong number was chosen. |
400 |
40001 |
May return from GetJobStatus when the jobToken is not found. |
400 |
40002 |
May return from GetOrganizationReport when there is no report available to fetch. Either CreateJob wasn’t called, or the report has expired from the cache. In the case of an expired report, you can call CreateJob to generate a new report. |
401 |
401 |
You are not authorized for this request. |
403 |
403 |
Forbidden. Returned for a request that is well-formed but denied because this client does not have permission to access a particular resource. |
408 |
20512 |
Login timed out. |
422 |
422 |
The input parameters have incorrect values. |
429 |
You have exceeded the maximum allowed number of requests per second to PingID. Wait a few seconds and try again. For more details contact Ping Identity support. |