Getting support
Ping Identity’s Terraform providers are delivered as open-source projects and can be found on Ping Identity’s GitHub account according to Hashicorp’s Terraform provider publishing guidelines. There are multiple ways to get support when using Ping Identity’s Terraform providers:
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Community Forum: The DevOps developer forum provides a quick and simple way to interact with an active community of subject matter experts, including Ping Identity technical staff, customer, and partner specialists. The community forum is ideal for specific questions on how best to configure Ping Identity products using Terraform HCL to meet use cases.
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GitHub project issues: Each Terraform provider has a GitHub repository where open source provider code is published, and each repository has the GitHub issues feature enabled. With a GitHub account, anyone can create issues on the relevant project by filling in the provided template. Using GitHub project issues is ideal when requesting new features, enhancements, or reporting unexpected errors or provider bugs. The GitHub issues are closely monitored and are a quick and easy way to interact directly with the project team.
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Ping Identity Support: For customers with an active product license, support tickets can be raised according to the normal Ping Identity Support process. Raising a support ticket is ideal when there is a potential issue with the underlying product, or the issue should be tracked with the account team.