Getting Support
Ping CLI is delivered as an open-source project and can be found on Ping Identity’s GitHub account. There are multiple ways of getting support when using Ping CLI.
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Community Forum: The Ping Identity developer community forum provides a quick and simple way to interact with an active community of subject matter experts, including Ping Identity technical staff, customers, and partner specialists. The community forum is ideal for specific questions on how best to use Ping CLI to meet deployment and development use cases.
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GitHub project issues: Ping CLI has a GitHub repository at github.com/pingidentity/pingcli (where open source code is published) and has the GitHub issues feature enabled. With a GitHub account, anyone can create issues on the relevant project by filling in the provided template. Using GitHub project issues is ideal when requesting new features and enhancements or reporting unexpected errors or bugs. The GitHub issues are closely monitored and it’s a quick and easy way to interact directly with the project team.
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Ping Identity support: For customers with an active product license, support tickets can be raised according to the normal Ping Identity support process. Raising a support ticket is ideal when there is a potential issue with the underlying product or the issue should be tracked by the account team.
General feedback can be provided to the project team directly using the pingcli feedback command.