--- title: PingID API Error Codes description: 200 component: pingid-api page_id: pingid-api::pid_c_PingIDapiErrorCodes canonical_url: https://developer.pingidentity.com/pingid-api/pid_c_PingIDapiErrorCodes.html section_ids: successful-error-responses: Successful Error Responses client-error-codes: Client Error Codes pingid-service-errors: PingID Service Errors --- # PingID API Error Codes ## Successful Error Responses | HTTP Status | errorId Value | Description | | ----------- | ------------- | ----------------------------------------------------------------------------- | | 200 | 200 | None (indicates OK status) | | 200 | 30001 | Please enter the OTP from the SMS. | | 200 | 30002 | Please enter the OTP from the call. | | 200 | 30003 | Device push notification is disabled. | | 200 | 30004 | Please generate a YubiKey OTP. | | 200 | 30005 | Please enter the OTP from the email. | | 200 | 30006 | Please use PingID mobile application to generate a one-time passcode. | | 200 | 30007 | Continue the authentication flow using the online flow. | | 200 | 30008 | Multiple devices selection flow. | | 200 | 30009 | Please enter the OTP from the PingID app. | | 200 | 30010 | Asynchronous authentication: waiting for client response. | | 200 | 30011 | Please use the FIDO security key for authentication. | | 200 | 30012 | Please enter the OTP from the token. | | 200 | 30013 | Please use FIDO biometrics for authentication. | | 200 | 30014 | Policy enforced for passwordless authentication. | | 200 | 30015 | Please enter the OTP from the authenticator application. | | 200 | 30016 | To resync this token, wait for the next passcode on your device and enter it. | | 200 | 30018 | Use FIDO2 for authentication. | ## Client Error Codes | HTTP Status | errorId Value | Description | | ----------- | ------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | 400 | 400 | Invalid input. | | 400 | 10551 | Failed transaction. Please retry. | | 400 | 10552 | Failed to delete the service provider from the user. | | 400 | 10553 | User deletion failed. Please contact your PingID support. | | 400 | 10554 | Cannot add service provider. | | 400 | 10555 | Cannot add service provider. | | 400 | 10556 | User already exists. Username should be unique within the organization. | | 400 | 10557 | Cannot update service provider. | | 400 | 10558 | Cannot update user. | | 400 | 10559 | User suspension failed. Please contact your PingID support. | | 400 | 10561 | User suspension failed. The user is not active and cannot be suspended. | | 400 | 10562 | Activation failed. Active user can not be activated again. | | 400 | 10563 | Username already exists for the user in the service. Define a different username for a different service account. | | 400 | 10564 | User does not exist. | | 400 | 10565 | User activation failed. Please contact your PingID support. | | 400 | 10568 | The username may be incorrect. | | 400 | 10569 | Invalid organization name. | | 400 | 10570 | The user status does not allow changing the device. | | 400 | 10571 | There was a problem accessing the database. | | 400 | 10572 | The service provider does not exist. | | 400 | 10575 | Value already exists. | | 400 | 10576 | The user must be active for this operation. | | 400 | 10580 | Exceeded the number of allowed users for this organization. | | 400 | 10589 | Attribute does not exist. | | 400 | 10608 | The device on the session does not exist anymore. | | 400 | 10610 | An updated version of this policy was found. Read the policy again and then make your changes. | | 400 | 20513 | Incorrect password. Please try again. | | 400 | 20514 | Exceeded allowed number of passcode retries. | | 400 | 20515 | Invalid login. Please contact your IT admin for further assistance. | | 400 | 20516 | Login rejected by the user. | | 400 | 20517 | Session not valid. | | 400 | 20519 | The service provider does not exist. | | 400 | 20520 | The username may be incorrect. | | 400 | 20521 | Your mobile device is unreachable for login authentication. Please use the PingID mobile application to generate a one-time passcode. | | 400 | 20522 | Login timed out. | | 400 | 20523 | Another mobile authentication session is currently active. | | 400 | 20524 | The user is locked. | | 400 | 20525 | The user is not logged in. | | 400 | 20526 | Your PingID account is temporarily locked. You have reached the maximum allowed number of attempts to enter your PingID password or one-time passcode. | | 400 | 20527 | The user's device is invalid. | | 400 | 20529 | Invalid organization name. | | 400 | 20531 | This service is not supported. | | 400 | 20532 | Incorrect passcode. Please generate a new one-time passcode. | | 400 | 20534 | Invalid login. Please contact your IT admin for further assistance. | | 400 | 20535 | The user's mobile application is not installed. Please contact your IT admin for further assistance. | | 400 | 20536 | Invalid login. Please contact your IT admin for further assistance. | | 400 | 20537 | PingID account is suspended. Please contact your administrator for further assistance. | | 400 | 20538 | The request has timed out. Please use the PingID mobile application to generate a one-time passcode. | | 400 | 20539 | Passwords do not match. Please try again. | | 400 | 20541 | The user is not defined. Please contact your administrator for further assistance. | | 400 | 20542 | Unsupported request. | | 400 | 20543 | Login in process. | | 400 | 20544 | Multiple users per device is not supported. | | 400 | 20545 | This session was already used. | | 400 | 20548 | Too many OTP retries. | | 400 | 20549 | User already exists. | | 400 | 20550 | The organization exceeded the users quota. | | 400 | 20551 | Failed to send SMS. | | 400 | 20552 | SMS/Voice is not enabled for this organization. | | 400 | 20555 | YubiKey is not enabled for this organization. | | 400 | 20557 | Email authentication is not enabled for this organization. | | 400 | 20558 | Failed to send OTP. | | 400 | 20559 | Invalid phone number. | | 400 | 20560 | A company policy is preventing you from authenticating with PingID at this time. Please contact your administrator. | | 400 | 20561 | The authentication request was cancelled. | | 400 | 20562 | The user exceeded the number of allowed devices. | | 400 | 20563 | The user exceeded the daily limit of claimed SMS OTPs. | | 400 | 20564 | The user exceeded the daily limit of unclaimed SMS OTPs. | | 400 | 20565 | OTP is blocked. | | 400 | 20570 | Browser does not support WebAuthn. | | 400 | 20571 | Device is already in use. | | 400 | 20572 | OATH token is not enabled for this organization. | | 400 | 20573 | Authentication with WebAuthn is disabled. | | 400 | 20574 | Invalid OATH token. | | 400 | 20575 | User attempted Webauthn passwordless authentication with the wrong device type. | | 400 | 20579 | Couldn't resync token '\'. | | 400 | 20585 | Wrong number was chosen. | | 400 | 40001 | May return from [GetJobStatus](pid_c_PingIDapiUserManagement.html#getjobstatus) when the jobToken is not found. | | 400 | 40002 | May return from [GetOrganizationReport](pid_c_PingIDapiUserManagement.html#getorganizationreport#getorganizationreport) when there is no report available to fetch. Either [CreateJob](pid_c_PingIDapiUserManagement.html#createjob) wasn't called, or the report has expired from the cache. In the case of an expired report, you can call [CreateJob](pid_c_PingIDapiUserManagement.html#createjob) to generate a new report. | | 401 | 401 | You are not authorized for this request. | | 403 | 403 | Forbidden. Returned for a request that is well-formed but denied because this client does not have permission to access a particular resource. | | 408 | 20512 | Login timed out. | | 422 | 422 | The input parameters have incorrect values. | | 429 | | You have exceeded the maximum allowed number of requests per second to PingID. Wait a few seconds and try again. For more details contact [Ping Identity support](https://support.pingidentity.com). | ## PingID Service Errors | HTTP Status | errorId Value | Description | | ----------- | ------------- | ---------------------- | | 500 | 500 | Internal server error. | | 500 | 20511 | Error logging in. |