---
title: DevOps Support Policy
description: This DevOps Support Policy is an extension of the Ping Identity Support Policy.
component: devops
page_id: devops::home/supportPolicy
canonical_url: https://developer.pingidentity.com/devops/home/supportPolicy.html
section_ids:
  devops-included-in-support: Included in Support
  devops-supported-orchestration-tools: Supported orchestration tools
  devops-resources: Resources
---

# DevOps Support Policy

This DevOps Support Policy is an extension of the [Ping Identity Support Policy](https://www.pingidentity.com/en/legal/support-policy.html).

This Ping Identity Corporation ("Ping Identity") DevOps Support Policy (this "Policy") encompasses all support obligations that Ping Identity has toward you as Ping Identity's Customer ("Customer").

|   |                                                                                                                                           |
| - | ----------------------------------------------------------------------------------------------------------------------------------------- |
|   | The support policy for Ping Identity product Docker images is found at [Docker Image Support Policy](../docker-images/imageSupport.html). |

## Included in Support

* Providing base images for Ping Identity products to Customers

* Providing documentation and basic examples for [Helm deployments](https://helm.pingidentity.com/) using Ping Identity's [Helm charts](https://github.com/pingidentity/helm-charts)

* Providing the Customer with DevOps tooling, such as `config_export` and `pingcli`

* Providing the Customer direction in using [Server Profile](../how-to/containerAnatomy.html) to achieve the following:

  * Deployment

  * Customization

  * Saving Configuration

  * Layering

  * Environment Substitution

  * Private Github repos

## Supported orchestration tools

| Tool                                                         | Description                                                                                                                          |
| ------------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------ |
| [Kubernetes](https://kubernetes.io/)                         | Also known as K8s, Kubernetes is an open-source system for automating deployment, scaling, and management of containerized software. |
| [Helm charts](https://helm.pingidentity.com/)                | Helm is the easiest way to deploy Ping Identity software images in a Kubernetes environment.                                         |
| [Docker images](https://hub.docker.com/u/pingidentity)       | Docker images are maintained by Ping Identity and are a collection of preconfigured environments for Ping Identity products.         |
| [GitHub repositories](https://github.com/topics/ping-devops) | These repositories provide all of the components to build Docker images for your own development, testing and deployments.           |

## Resources

Ping Identity customers can create a case in the [Ping Identity Support Portal](https://support.pingidentity.com/s/).

Non-Ping Identity customers can use the [PingDevOps Community](https://support.pingidentity.com/s/topic/0TO1W000000IF30WAG/pingdevops).